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Refund policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@stitchlab.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at help@stitchlab.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@stitchlab.in.

FULL REFUNDS if you cancel the order before it has gone into processing.

FREE 7-DAY REPLACEMENTS for defective or wrong products delivered.

Please read the following to learn better:

At Stitch Lab, we strive to ensure the highest quality standards for all our products, including bulk orders. Please note that bulk orders are custom-produced specifically to fulfill your purchase order and, therefore, do not fall under our standard return policy for regular orders.

However, in the unlikely event that you receive any defective items within your bulk order, we will be happy to issue replacements for those specific items. To qualify for a replacement, the following conditions must be met:

  1. Notification of Defects: You must notify us of any defects within 7 days of receiving the bulk order, providing clear photographic evidence of the defective items.
  2. Inspection and Approval: Once we receive your notification and evidence, our quality control team will inspect the claim. If approved, we will arrange a replacement for the defective items as soon as possible.

Please note that replacements will only be issued for the defective items and not for the entire bulk order.

REFUNDS

We offer FULL REFUNDS if:

  1. You cancel the order before it has gone into processing.
  2. The order couldn’t be delivered by our shipping partners.
  3. We’re unable to dispatch your order even after 15 days from order placement and you choose to cancel it.


    Please note:

      1. We won’t be able to cancel your order once it has gone into processing.
      2. Since prepaid orders are processed on priority, please raise a cancellation request within 2 hours of order placement.
      3. Refunds on failure of delivery shall be issued only after receiving a successful confirmation from the shipping partner. 
      4. Refunds for delayed orders shall be issued only if the customer expressively opts for such refunds.
      5. The amount for full refunds shall be equivalent to the amount paid by the customer on order placement and not the MRP of the product ordered.

    NO REFUNDS SHALL BE ISSUED FOR CUSTOMISATION ORDERS

     

    REPLACEMENTS

    We offer FREE 7-DAY REPLACEMENTS for defective or wrong products delivered. The eligibility and ineligibility for Replacements are as follows:


    1. COLOR MISMATCHES

    Please be advised that the apparel images used are for illustration purposes only. The actual print/product color might slightly vary owing to technological limitations.

    We DO NOT offer free replacements for minor color variations. 


    2. DAMAGED OR DEFECTIVE PRODUCT DELIVERED

    Every product of ours goes through two rounds of quality checks before being dispatched. Despite our best efforts, if you happen to receive a product that is either defective or damaged, please let us know immediately.

    For successful verification of the issue, we'll require the following details from you:

    • Your Order ID
    • Image of the Product Barcode
    • Full Image of the Product
    • Close Up Images of the defects/damage

    If you receive a hampered package, you are strongly advised to either refuse the delivery or shoot an unboxing video of the package. This will help us issue you a replacement if the product was damaged in transit.

    Once the error has been verified by our quality team, you'll be issued a FREE REPLACEMENT on a priority basis.

     

    3. SIZE MISMATCHES

    Our product sizes are in accordance with the size charts provided. If the product delivered to you differs from the dimensions mentioned in our size charts, please let us know immediately. 

    For successful verification of the issue, we'll require the following details from you:

    • Your Order ID
    • Image of the Product Barcode
    • Full Image of the Product
    • Image of the Product being measured with an inch tape (height and width)

                 

    HOW TO MEASURE:

    Step 1: Lay down the product on a flat, hard surface and smooth out any wrinkles you might see.

    Step 2: Place the inch tape flat from armpit to armpit to measure the chest and note the measurement.

    Step 3: Now, place the inch tape at the highest point of the shoulder till the end of the hem to measure the length and note the measurement.


    Once the error has been verified by our quality team, you'll be issued a     FREE REPLACEMENT on a priority basis.


    4. QUALITY DISLIKE

    We make our apparel with a lot of love, care, and attention. Our entire team works tirelessly to ensure that you have a pleasant experience.

    Coming to our products, we strictly use 100% combed cotton material for all our solid T-shirts. Plus, the printing is done using top-of-the-line DTF technology. Not to forget, all our clothing goes through two quality checks before being shipped.

    We stand by the products we make and DO NOT issue replacements if you dislike our quality.


    5. FITTING ISSUES

    Given that we operate on a make-to-order basis, each of our products is uniquely crafted for you, making it challenging to facilitate an exchange/replacement for fitting issues without incurring a loss.

    However, we do understand that it isn’t always easy to figure out the perfect fit from size charts alone.

    So if you’re unhappy with the fitting, just hit us up. We’ll work something out on a personal level.

     

    Please note:

    1. We won’t be able to issue a free replacement if we are informed about the errors after 7 days from the date of delivery.
    2. We won’t be able to issue a free replacement if we do not receive the required details and images within the 7-day timeline.
    3. The 7-day timeline is inclusive of the date of delivery. For instance, if an order is delivered to you on the 3rd of October, you can raise a complaint till the 7th of October.
    4. Replacement service can be availed only once per order.
    5. Replacements are subject to stock availability.
    6. If the price of the replacement product is higher than the delivered product, the customer will have to pay the difference amount to facilitate the process.
    7. We reserve the right to modify our policies without prior intimation